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Nubank is creating a talent pool for people with disabilities to work in customer service, ombudsman, fraud prevention, and other areas. The company aims to empower people by reinventing financial services.
The role involves:
- Providing support and resolving doubts about Nubank's products and services through various channels.
- Analyzing information and recording relevant data during service for future reference.
- Routing cases internally when necessary, working in collaboration with other areas to resolve complex issues.
- Striving to provide an efficient service experience, ensuring customer satisfaction.
- Maintaining knowledge of Nubank's policies and regulations to provide accurate information to customers.
- Demonstrating empathy and understanding when handling complaints or sensitive situations, seeking satisfactory solutions for both parties.
Requirements:
- Experience in customer service channels.
- Mastery of standard Portuguese.
- Creativity to find solutions to diverse demands.
- Flexibility to adapt to different customer profiles.
- Experience in solving problems.
- Experience with technological tools (Office or Google Sheets).
The role offers:
- The opportunity to work at Nubank.
- To be part of a diverse and inclusive workplace.
Nubank
Nubank is a financial institution focused on providing the best experience to its clients while ensuring compliance with regulatory demands, particularly in Anti-Money Laundering (AML) operations. It actively identifies and addresses suspicious activities to protect against financial crimes and contribute to a more ethical society. Nubank collaborates with various departments to minimize risks and enhance reporting capabilities, adhering to AML/FT laws and industry standards. The company emphasizes data quality, due diligence, and continuous improvement of processes to maintain regulatory compliance and support sustainable growth in Brazil and Mexico.