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Nubank is seeking a Customer Excellence Supervisor to join its team in Bogota, Colombia. The Customer Excellence team focuses on providing outstanding customer experiences and building a community of fanatical customers. This role involves contributing to the growth of the Xpeer chapter, developing and mentoring Xpeers, and taking ownership of team performance.
Role involves:
- Delivering exceptional customer experiences.
- Contributing to the growth of the Xpeer chapter through strategic projects.
- Developing and mentoring Xpeers to become future leaders.
- Taking full ownership of team performance, tracking key metrics and driving continuous improvement.
- Providing proactive and constructive feedback on products, tools, customer insights, and communication.
Requirements:
- Bachelor's degree.
- At least 2-3 years of experience in a similar role.
- Fluency in English and Spanish.
- Experience with tNPS management (a plus).
- Experience with Onboarding/Training (a plus).
- Great people skills.
- Solid analytical & multi-tasking skills.
- Attention to detail, data-management & results-oriented.
- Alignment with Nubank values.
- Consistent experience with people management and proven record of people development and team performance management
Role offers:
- Equity at Nubank
- Health insurance
- Vacations of 15 workdays
- NuLanguage - Language learning program
- Parental leaves
Nubank
Nubank is a financial institution focused on providing the best experience to its clients while ensuring compliance with regulatory demands, particularly in Anti-Money Laundering (AML) operations. It actively identifies and addresses suspicious activities to protect against financial crimes and contribute to a more ethical society. Nubank collaborates with various departments to minimize risks and enhance reporting capabilities, adhering to AML/FT laws and industry standards. The company emphasizes data quality, due diligence, and continuous improvement of processes to maintain regulatory compliance and support sustainable growth in Brazil and Mexico.