Xforce at Nubank

Nu, founded in 2013, is dedicated to simplifying financial services and operates as a major digital banking platform across Brazil, Mexico, and Colombia. They are seeking an Xforce team member in Mexico to reinforce their culture. This role involves providing an exceptional onboarding experience for new team members and ensuring they understand Nu's approach to customer satisfaction. The candidate will assist the local team in setting up a structure focused on customer excellence, contributing to the company's expansion in Mexico.

The Xforces are expected to demonstrate leadership, embrace innovation, deliver training, and foster a trusting work environment. This position will significantly contribute to developing the Customer Experience Chapter within a different cultural context.

The Role Involves:

• Proactively assisting with customer excellence tasks.
• Mapping local processes and creating clear training materials.
• Onboarding new team members, focusing on processes, technical aspects, and company culture.
• Assisting with adjustments, headcount modeling, and quality monitoring.
• Managing a team of 15+ xpeers.

Requirements:

• Advanced English proficiency.
• Proven experience in people management, technical, and process skills.
• Strong interpersonal skills, including active listening and effective communication.
• Solid analytical and multitasking capabilities.
• Attention to detail, data management skills, and a results-oriented approach.
• Alignment with Nubank's values.

Nubank Offers:

• Equity opportunities.
• Extended parental leaves.
• Health, life, dental, and vision insurance.
• Mental health and wellness assistance program.
• Learning and language learning platforms.
• Holiday bonus and paid vacation.
• Gym partnership and food card.
• Work-from-home allowance and parental consultancy.

Nubank operates on a hybrid work model with cycles of remote and in-office work.