Customer Engineer

Job Description

Aisera is seeking a Customer Engineer to join its Customer Success team. The Customer Engineer will be responsible for maintaining the health of customer accounts, solving technical issues, and answering technical questions. This role is based in Bangalore and requires working during US hours.

• Be the primary technical point of contact for customers.
• Verify that Aisera has access to the right information from customer backend systems.
• Train the AI system to provide the best answers to questions.
• Develop workflows/RPAs based on customers’ requirements.
• Triage any technical issues reported by customers and work with Engineering toward the resolutions.

• 5 years of Customer engineering, software development, or DevOps experience.
• Experience in customer facing roles.
• Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language.
• Knowledge of REST APIs.
• Knowledge of security standards & practices including oAuth, SAML and SSO.
• Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field.
• Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc.
• Knowledge of AI technologies is a plus.

Aisera offers:

• Medical, dental, and vision benefits
• Holidays and flexible PTO
• Paid family leave
• Employment Assistance Program