Enterprise Customer Success Manager

Job Description

Aisera is seeking an Enterprise Customer Success Manager to join their Customer Success team. The ideal candidate will be passionate about customer success and thrive in a fast-paced startup environment. This role is based in Santa Clara, CA, but Aisera is open to remote candidates.Responsibilities:

• Serve as the primary point of contact for customers throughout their journey.
• Develop a trusted advisor relationship with customer stakeholders.
• Deliver Monthly / Quarterly Business Reviews.
• Stay current with product updates and educate customers.
• Lead growth opportunities by expanding into new use cases.
• Identify and communicate customer pain points to the product team.
• Proactively identify risks and collaborate to address issues.
• Develop and share best practices with team members.
• Report internally and externally on project progress and health KPIs.
• Deliver RCA communications after service outages.
• Coordinate internal or external UATs as required.

Requirements:

• 7-10 years of experience in Enterprise SaaS in Customer Success, Support, or Solution Consulting.
• Strong analytical skills and business acumen.
• Experience with IT, IT Automation, and Technical Support systems.
• Deep knowledge of Customer Success KPIs.
• Outstanding presentation and communication skills.
• Passion for customers and problem-solving.
• Familiarity with AI/ML technologies.
• Bachelor’s or higher degree in computer science, engineering, or a related field.

Aisera offers:

• Opportunity to work in a fast-paced, dynamic startup environment.
• A highly visible role with unbound growth opportunities.
• The chance to be part of a team revolutionizing the industry with AI Copilot solutions.