Professional Services Engineer- AI/ML

Job Description

Aisera, a leading provider of AI Copilot solutions, is looking for a Professional Services Engineer to drive the deployment and use of cutting-edge Conversational AI solutions in customer environments. This role is based in Hyderabad. Aisera is building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make customers successful.He/She will understand customer's requirements and drive all technical aspects of the onboarding phase. The ideal candidate will be a resourceful, selfless team player who regularly goes above and beyond to deliver customer value.

• Being the primary technical point of contact for customers.
• Developing custom workflows/RPAs based on customers’ requirements (requires JavaScript experience).
• Triaging any technical issues reported by customers and work with Engineering toward the resolutions.
• Staying current with the most recent changes to our product and educate customers on our offerings and updates.

Requirements:

• 6-10 years of software implementation experience working directly with customers collecting requirements and providing solutions.
• Experience (or strong knowledge) with SSO, REST APIs, AWS, and software integrations.
• Development experience with Python and JavaScript required (Java is a plus).
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment.
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment.
• Bachelor’s or higher degree in computer science, engineering, or related technical field.

Aisera offers:

• Medical, dental, and vision benefits.
• Holidays and flexible PTO.
• Paid family leave.
• Stock Options.
• Employment Assistance Program.