Professional Services Engineer

Job Description

Aisera is seeking a Professional Services Engineer to drive the deployment and use of cutting-edge Conversational AI solutions in customer environments. The ideal candidate will be a resourceful and selfless team player who is passionate about delivering customer value. This role is based out of Aisera's Palo Alto, CA office.Responsibilities:

• Be the primary technical point of contact for customers
• Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support.
• Develop custom workflows/RPAs based on customers’ requirements
• Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates
• Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment
• Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement.

Requirements:

• 3+ years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions
• Proficiency in integration technologies such as SSO, REST APIs, Web Services and Software integrations.
• Scripting experience required in (any one) JavaScript, Java or Python.
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Excellent communication skills and the ability to work effectively in a collaborative team environment.
• Bachelor’s or higher degree in computer science, engineering, or related technical field

Aisera Offers:

• Opportunity to drive the deployment and use of cutting-edge Conversational AI solutions
• A dynamic and fast-paced work environment
• Opportunity to work with a world-class Customer Success team
• Growth opportunities