Contact Centre Consultant - Melbourne Weployee at Weploy

Weploy is seeking a Contact Centre Consultant for a role based in Melbourne. The consultant will be part of Weployee Community and will be responsible for providing excellent customer service and support. This role involves answering calls, emails, and chats, achieving key metrics, and working in a dynamic team.

• Answering customer inquiries via phone, email, and chat
• Resolving customer issues and complaints
• Achieving key performance metrics such as handling time and customer satisfaction
• Providing excellent customer service and support
• Working in a fast-paced and dynamic environment

• Full-time availability (Monday-Friday)
• 6-12 months of recent call center or high-volume phone-based experience
• Customer-centric mindset with a focus on providing excellent customer experience
• Resilience and a can-do attitude
• Exceptional communication skills (written and verbal)
• Professional references from previous employers

• Access to contact centre roles before others
• Great pay – above award $34.48 per hour + super
• Career growth opportunities with leading Australian brands
• Direct matching with roles that fit your skills