Contact Centre Opportunities - South Eastern Suburbs at Weploy

Weploy is offering exciting contact centre opportunities located in the South Eastern Suburbs of Melbourne. The role involves working onsite with leading Australian brands. It's a great opportunity for experienced call centre specialists to grow their career.

The role involves:

• Handling a large volume of inbound queries through calls, emails, and chats, specifically within Financial Services, averaging 50-60 calls per day.
• Achieving key metrics including average handling time, quality assurance, roster adherence, and positive post-call customer surveys.
• Participating in detailed training programs lasting 4-6 weeks to ensure readiness for the role.

Requirements:

• Full-time availability from Monday to Friday.
• Minimum of 6 months to 1 year of recent experience in a call centre or high-volume phone-based role (Financial Services experience is a bonus).
• Confidence working with numbers.
• Exceptional verbal and written communication skills.
• Ability to work onsite.
• Professional references from previous employers.

Weploy offers:

• Above-award hourly rates.
• Opportunities for extensions or permanency.
• Detailed training programs.
• Supportive and bubbly team environment.