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Senior Technical Services Manager (Tsing Yi) at AirTrunk

Senior Technical Services Manager role in Hong Kong data center.
On-Site
Hong Kong
Undisclosed salary

AirTrunk is seeking a Senior Technical Services Manager to join their team in Hong Kong. The role is based in their data centre in Hong Kong. The Senior Technical Services Manager will report to the Operations Director and work closely with the rest of the Operations team.

Responsibilities:

  • Oversee critical environment maintenance planning activities.
  • Lead, mentor, and train a team of Technical Services Managers.
  • Manage site and achieve 100% uptime and compliance with customer SLAs and safety.
  • Coordinate preventive maintenance and repair works.
  • Manage construction activity and installations.
  • Review and support customer capacity management plan.
  • Maintain site operating procedures.
  • Ensure compliance with site held accreditations and local regulatory requirements.
  • Act as the primary operational contact for customers.
  • Handle provisioning of data centre services.
  • Manage minor capital projects.
  • Run all maintenance and repair vendors and OPEX budget.
  • Track operational metrics, data, and analyse risks.
  • Conduct regular property inspections.
  • Evaluate plans and promote operational efficiency.

Requirements:

  • 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields
  • Electrical, mechanical or building services engineering degree.
  • Solid understanding of data centre infrastructure.
  • Knowledge of local statutory regulations and requirements.
  • Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
  • Able to read and comprehend single line diagrams.
  • Experience running 3rd party service providers.
  • Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus.
  • Good leadership and experience in supervising small teams of technical staff.
  • Effective key partner management experience.
  • Strong customer centric approach and ability to drive front-line staff attitude change.
  • Ability to deliver effective presentations.

What AirTrunk Offers:

  • Opportunity to fast-track your career and amplify your impact.
  • Flexible and safe working environment.
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AirTrunk

AirTrunk is a technology company focused on scaling and sustaining the growth of the Asia Pacific & Japan's digital future. It develops and operates hyperscale data centers across the APJ region, meeting the needs of transformational companies. With backing from investors like Blackstone, AirTrunk emphasizes sustainable practices and aims to redefine data center solutions. The company fosters a culture of innovation, collaboration, and problem-solving, supporting employee growth and development within a fast-paced, dynamic environment.