Assistant Retail Training Manager, Global at CASETiFY

The Assistant Training Manager role at a company in Hong Kong is crucial for enhancing training programs for retail and support teams. Reporting to the Retail Operations Director, the role involves developing, implementing, and analyzing training initiatives across regions. It requires data-driven decision-making, cross-functional collaboration, and a passion for talent development.

Responsibilities:

• Assisting in formulating and implementing retail strategies.
• Developing and implementing training programs for frontline retail and regional support teams.
• Analyzing training effectiveness using key performance metrics.
• Identifying skill gaps and tailoring training solutions.
• Managing onboarding and continuous development programs.
• Standardizing training content for global alignment.
• Collaborating with retail operations, HR, and marketing.
• Measuring training outcomes and optimizing learning programs.
• Ensuring training compliance with company policies and standards.

Requirements:

• 5+ years of experience in training and development within retail, hospitality, or customer-focused industries.
• Strong ability to analyze data and measure training effectiveness using KPIs.
• Experience in designing and delivering training programs for retail teams and regional office employees.
• Knowledge of adult learning principles, coaching, and facilitation techniques.
• Ability to work in a fast-paced environment and manage multiple projects.
• Strong communication and collaboration skills.
• Proficiency in Excel, reporting/BI tools, and LMS.
• Fluency in English; Cantonese/Chinese is a plus.
• Bonus: Operations experience in retail or a multi-store environment.