Scale Customer Success Manager (French/English)

Job Description

Postman is seeking a Scale Customer Success Manager to manage customer engagement. This remote role, based in the UK, requires proficiency in both English and French. The Customer Success Manager will play a crucial role in managing a large portfolio of customers, utilizing various channels to ensure users achieve their goals with the Postman platform. What This Role Involves:

• Designing and executing scalable success plans.
• Monitoring customer data to identify opportunities and risks.
• Collaborating with sales and product teams.
• Ensuring CRM accuracy.
• Driving customer engagement and platform utilization.

Requirements:

• 3+ years of experience in Customer Success.
• Experience managing large customer volumes.
• Strategic flexibility in customer engagement.
• Analytical skills for data-driven decisions.
• Excellent communication abilities.
• Problem-solving and adaptability skills.
• Technical acumen and translation skills.
• Project management skills.
• Customer advocacy experience.
• Industry expertise in API development and management.
• Bachelor's degree in a related field.

What Postman Offers:

• Flexible schedule.
• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Creche allowance.
• Team-building events.
• Donation-matching program.