Customer Service Representative - Spanish Speaking at Easygo Gaming

Easygo is seeking a Customer Service Representative to join their Spanish speaking team in Melbourne, Australia. This role involves providing exceptional service and personalized attention to online casino players through chat, ensuring their needs are met and issues are resolved efficiently. The representative will maintain customer data, collaborate with internal teams, and contribute to improving the overall customer experience.

Responsibilities:

• Respond to customer inquiries and requests via chat.
• Resolve customer issues and complaints.
• Communicate fluently in both English and Spanish.
• Maintain customer data.
• Provide feedback for process improvements.

Requirements:

• Excelled in customer-facing roles.
• Fluency in both English and Spanish.
• Knowledge on company policies to accurately assist customers
• Australian work rights are preferred.

The role offers:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform
• Paid volunteer day
• Two full-time barista’s who will make your daily coffee, tea or fresh juice!
• Daily catered breakfast
• Massage Wednesdays
• Team lunches and happy hour in the office
• Fun office environment with pool tables, table tennis and gaming consoles
• Help yourself drinks fridges and snack shelves