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Human Data Operations Partner at Prolific

Human Data Operations Partner role at Prolific in UK.
Remote
United Kingdom
Undisclosed salary
Prolific is seeking a Human Data Operations Partner to ensure the smooth execution of operational processes for its specialized participant pools. This role involves collaborating with delivery teams to align participant processes with strategic AI customer needs and transforming workflows into scalable solutions, partnering with product and tech teams.

What this role involves:
  • Serving as a key resource for client-specific AI delivery teams, acting as the primary point of contact for participant-related operations.
  • Supporting bespoke client projects by managing participant onboarding, verification, and activation processes to meet deliverables.
  • Partnering with the Head of Human Data Operations to address gaps in participant supply.
  • Developing detailed project plans, workflows, and enablement materials to support efficient delivery.
  • Maintaining Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.
  • Implementing and managing verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements.
  • Continuously optimising participant onboarding and activation funnels to enhance retention and task performance.
  • Monitoring participant engagement and quality metrics, using insights to drive improvements.
  • Contributing to upskilling programmes and certification processes for participants involved in complex AI tasks.
  • Working closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
  • Collaborating with product managers to transform manual processes into scalable, technology-driven solutions.
  • Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
  • Documenting and communicating operational changes to stakeholders across the business, ensuring smooth adoption.

Requirements:
  • Experience in operations, ideally in marketplace or platform environments.
  • Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
  • Strong project management skills, with attention to detail and operational execution.
  • Experience in implementing and optimising processes to improve efficiency and scalability.
  • Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot.
  • Exceptional communication and documentation skills, with a track record of stakeholder enablement.
  • Confidence with data analysis and operational metrics to support decision-making and continuous improvement.
  • Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms.
  • Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation.
  • Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research.

Prolific offers:
  • A chance to work at the forefront of AI innovation.
  • Access to a unique human data platform.
  • Opportunities for groundbreaking research.
  • A competitive salary and benefits.
  • Remote working.
  • An impactful, mission-driven culture.
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Prolific

Prolific is an online platform connecting researchers with diverse, high-quality participants for studies. It facilitates efficient and reliable data collection across various academic fields and industries. Prolific emphasizes ethical research practices and ensuring fair compensation for participants. The platform offers tools for targeted participant recruitment, data management, and integration with popular research software. By streamlining the research participant recruitment process, Prolific enables researchers to accelerate their discoveries and contribute meaningfully to knowledge.