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Senior Technical Support Engineer

Senior Technical Support Engineer role at Ditto, focusing on customer success and platform reliability.
Ditto
Remote
United Kingdom
Undisclosed salary
Job Description

Ditto is seeking a Senior Technical Support Engineer to ensure customer success with their data synchronization platform. This role involves direct interaction with customers, troubleshooting complex issues, and collaborating with engineering and product teams. The ideal candidate will be a technical expert, capable of understanding code and communicating effectively with developers.

Ditto values trust, communication, and continuous improvement, fostering a diverse and inclusive team environment. The company's peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and they also work closely with the U.S. military on mission-critical connectivity solutions.

Role Involves:

  • Advocating for customer needs and escalating issues to the appropriate teams.
  • Being a technical expert for the SDK and Cloud platform.
  • Partnering with engineering and customer teams to resolve issues.
  • Interacting directly with developers and resolving their problems.
  • Participating in a rotation for 24x7 emergency coverage.
  • Communicating incident status to customers and participating in root cause analysis.
  • Writing knowledge base articles to help customers resolve problems.

Requirements:

  • 5+ years of experience in technical support engineering or software engineering roles.
  • Bachelor’s degree in Computer Science or similar experience.
  • Customer-facing soft skills, including active listening and empathy.
  • Ability to read code and understand GitHub commits.
  • Excellent communication skills in English, both written and verbal.
  • Broad technical understanding of mobile devices, cloud computing, and networking.
  • Detailed technical understanding in one of the following areas: MongoDB, SQL, Cloud computing, or Distributed databases

What Ditto Offers:

  • Competitive salaries
  • Stock options
  • Medical, dental, vision, life, and disability coverage
  • Flexible spending account (FSA)
  • Flexible vacation policy
  • 401(k) plan
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Ditto

Ditto is a technology company focused on unleashing the power of edge devices through real-time data synchronization, particularly in environments with limited or no internet connectivity. Their peer-to-peer technology is trusted by major customers across diverse sectors, including major enterprises and the U.S. military. As a fast-growing startup, Ditto values trust, communication, and continuous improvement, fostering a globally distributed and diverse team. They are dedicated to building high-performance solutions in next-generation networking, including routing protocols, end-to-end connectivity, transport mechanisms, and edge platforms for mesh systems.

All Jobs at Ditto (27)