Senior Customer Success Manager EMEA at Horizons

Horizons is seeking a Senior Customer Success Manager to join their team. The ideal candidate will have experience in customer success within the HR tech space, managing mid-market and enterprise-level accounts.This role involves:

• Ensuring high levels of customer satisfaction.
• Overseeing the onboarding process for new customers.
• Building and maintaining strong relationships with customers.
• Providing proactive support and timely solutions.
• Focusing on customer retention and account expansion.
• Monitoring and analyzing customer health metrics.
• Collecting and relaying customer feedback.
• Collaborating with sales, marketing, and product teams.
• Providing regular reports on customer success metrics.
• Mentoring junior customer success managers.

Requirements include:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, with a focus on HR tech.
• Experience managing mid-market and enterprise-level accounts.
• Strong understanding of customer success metrics and best practices.
• Excellent communication and relationship-building skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and a proactive approach.

Horizons offers:

• A competitive salary.
• An asynchronous working environment.
• A Remote-First (or Hybrid) company environment.
• The ability to work from abroad for a short period.
• Growth opportunities within the company.
• Necessary hardware for success.