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Anaplan is seeking a Customer Success Business Partner to ensure the successful deployment, user adoption, and ongoing health of customers' Anaplan solutions. This role involves serving as the key technical contact for customers, providing training, implementation services, and support. The Customer Success Business Partner will handle and escalate issues, ensuring solution adoption and customer satisfaction.Responsibilities:
- Own project delivery, growth, adoption, and road map in strategic accounts.
- Lead the project team of internal and external consultants.
- Scope, architect, and run projects in an agile methodology.
- Serve as the architectural SME for large-scale connected planning solutions.
- Partner with Sales and Product throughout the customer journey and lifecycle.
- 5+ years of business consulting and implementation experience with multi-dimensional systems (Cognos, Hyperion, Business Objects, TM1 etc).
- Strong client facing skills to lead and consult Japanese Enterprise companies.
- Experience understanding, translating, and optimizing client processes.
- Subject matter expertise in planning and modelling – with specialism in either Supply Chain, Finance or Sales is advantageous.
- Strong understanding of data integration (inbound and outbound).
- Ability to travel is REQUIRED (when it is safe to do so).
- Opportunity to work with a leading scenario planning and analysis platform.
- A Winning Culture that champions diversity of thought and ideas.
- Inspiration, connection, development, and rewards for your contributions.
Anaplan
Anaplan is a leading company focused on optimizing business decision-making through its scenario planning and analysis platform. It serves over 2,400 global companies, including Fortune 50 firms, with its best-in-class platform. Anaplan champions a Winning Culture that values diversity of thought, leadership at all levels, and ambitious goal achievement. The company operates based on principles of being strategy-led, values-based, and disciplined in execution, fostering an environment where employees can be inspired, connected, developed, and rewarded.