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Anaplan is seeking a Customer Success Business Partner to join their team in Paris, France. The Customer Success Business Partner(CSBP) will manage customer portfolios across various industries, focusing on Financial Services accounts. The CSBP will be responsible for successful deployment, user adoption, and ongoing customer health. He will collaborates with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success in Anaplan.
This role requires a minimum of two days per week in the Paris office.
Role Involves:
- Maximizing customer ROI and ensuring contract renewals.
- Serving as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
- Working with account management teams and internal resources to execute account strategies.
- Identifying opportunities to generate sales pipeline and grow accounts.
- Connecting customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.
Requirements:
- Proven experience in Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, or Advisory Consulting.
- Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
- Ability to analyze technical concepts, translate them into business terms, and explain complex technical ideas in a customer-friendly manner.
- Understanding of software development processes and design methodologies.
- Experience leading cross-functional teams to address and resolve customer needs or projects.
- Strong customer-first mentality.
- Ability to effectively manage and support a customer portfolio, demonstrating strong problem-solving skills.
- Ability to manage multiple priorities and remain calm under pressure.
- Fluency in French and English.
Anaplan offers:
- Opportunity to work with Fortune 50 companies.
- A winning culture that champions diversity and innovation.
- A commitment to employee development and recognition.
Anaplan
Anaplan is a leading company focused on optimizing business decision-making through its scenario planning and analysis platform. It serves over 2,400 global companies, including Fortune 50 firms, with its best-in-class platform. Anaplan champions a Winning Culture that values diversity of thought, leadership at all levels, and ambitious goal achievement. The company operates based on principles of being strategy-led, values-based, and disciplined in execution, fostering an environment where employees can be inspired, connected, developed, and rewarded.