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Jira and Confluence Administrator at Diligent Corporation

Jira and Confluence Administrator administering, configuring, and maintaining platforms.
On-Site
Hungary
Undisclosed salary

Diligent, the global leader in modern governance, is seeking a Jira and Confluence Administrator to join their Business Technology (BT) System Engineering team. The candidate will be responsible for administering, configuring, and maintaining Jira and Confluence platforms, with knowledge of the Atlassian ecosystem including Jira Service Management, to ensure optimal performance and user satisfaction. They will collaborate with various departments to streamline workflows, support processes, and implement best practices. Excellent communication skills and the ability to set and manage expectations are key to be successful in this role.

Role involves:

  • System Administration: Manage the Jira and Confluence platforms, including user accounts, permissions, and roles.
  • Configuration and Customization: Configure and customize Jira and Confluence projects, workflows, issue types, screens, fields, and notifications to meet organizational needs.
  • Integration: Integrate Jira and Confluence with other tools and systems to enhance functionality and support the organization’s needs.
  • Support and Troubleshooting: Provide technical support to end-users, troubleshoot issues, and resolve system-related problems in a timely manner.
  • Training and Documentation: Develop and deliver training sessions for staff and create comprehensive documentation for system usage and best practices.
  • Continuous Improvement: Identify opportunities for process improvements and implement enhancements to increase efficiency and effectiveness.
  • Reporting and Analytics: Generate and analyze reports to monitor system performance, identify trends, and support decision-making processes.
  • Configuring Workflows: Setting up and customizing workflows to match the team’s processes and ensure smooth project management.
  • Security: Ensure security best practices are followed and implemented across all aspects of Atlassian.

Requirements:

  • Bachelor’s Degree in Computer Science/Engineering/Information Technology preferred.
  • Minimum of 3 years of experience in administering Jira and Confluence.
  • Knowledge of the Atlassian ecosystem including Jira Service Management.
  • Strong written and verbal skills and ability to communicate at technical and business levels.
  • Excellent multi-tasking skills.
  • Knowledge of scripting languages and familiarity with REST APIs.
  • Jira/Confluence Administrator or ITIL certification is required.

What Diligent offers:

  • Flexible work environment
  • Comprehensive health benefits
  • Generous time off policy
  • Wellness programs
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Diligent Corporation

Diligent is a global SaaS leader in modern governance, providing solutions across governance, risk, compliance, audit, and ESG. With a mission to empower leaders, Diligent offers a holistic view of organizational GRC practices, enabling informed and accelerated decision-making. Serving over 1 million users and 700,000 board members and leaders, the company fosters a culture of innovation and collaboration. Diligent is committed to making a positive impact on the world, with offices across the globe.