Operations Manager - Hospitality Valet Operations (On-Site)

Job Description

Metropolis is seeking an Operations Manager to support operations in Detroit, Michigan. The Operations Manager will directly supervise employees and oversee location operations, ensuring adherence to company standards in team performance, customer service, financials, maintenance, and safety.Responsibilities include:

• Managing a team of hourly employees
• Scheduling shifts and verifying time and attendance
• Planning and organizing work assignments
• Interviewing, hiring, and developing team members
• Ensuring completion of necessary training
• Creating and managing forecasting, planning, and budgeting processes
• Controlling spending within budget
• Maintaining maintenance control documents
• Promoting safe work practices
• Working with clients to define performance measurements
• Ensuring client operational documentation is complete
• Meeting customer service standards
• Implementing company initiatives and processes
• Conducting performance evaluations

Requirements include:

• High School Diploma or GED (some college preferred)
• Prior business experience preferred
• Scheduling and payroll knowledge (a plus)
• Ability to manage time for multiple tasks and meet deadlines
• Strong interpersonal and communication skills
• Ability to detect safety concerns
• Confidentiality
• Ability to work in a diverse environment
• Good work habits and willingness to work extended hours

Metropolis offers:

• Opportunity to make a difference