Browse All Jobs

Customer Success Specialist

Customer Success Specialist role at Podium in Guatemala.
Podium
On-Site
Guatemala
Undisclosed salary
Job Description
Podium is seeking a Customer Success Specialist to manage and improve the experience of its small business customers. The candidate will work onsite in Guatemala.
About Podium
Podium provides a platform and AI to help local businesses convert leads into paying customers. Podium's mission is to arm every local business with outcome-driven AI employees that convert leads into real, paying customers.
Role involves:
  • Serving as the primary post-sales contact for small business customers.
  • Driving adoption and utilization of Podium products.
  • Identifying opportunities for upselling and cross-selling.
  • Securing renewals and driving customer retention.
  • Conducting regular check-ins to assess customer satisfaction.
  • Acting as the primary point of contact for customer inquiries and issues.
  • Relaying customer feedback to product and engineering teams.
Requirements:
  • 2-5 years in a customer-facing role in the software or SaaS industry.
  • Must be available to work onsite at the Guatemala office.
  • Fluent in written and spoken English.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical abilities.
  • Technically adept and able to grasp complex software concepts quickly.
  • Empathetic and customer-centric mindset.
  • Results-driven with a focus on meeting customer satisfaction goals.
  • Collaborative team player.
Podium Offers:
  • Office located in Zone 10, Edificio Interamericas
  • Bono 14 and Christmas bonus
  • 13 paid holidays throughout the year
Apply Manually

Podium

Podium is a technology company providing a comprehensive platform powered by AI. It focuses on lead conversion and customer communication solutions for local businesses. Podium's platform aims to help these businesses acquire more leads and increase revenue. It has received industry recognition, including mentions in Forbes' lists such as Next Billion Dollar Startups and Cloud 100, as well as the Inc. 5000 and Fast Company’s World’s Most Innovative Companies.. The company emphasizes a culture of talent development and operates based on defined principles.

All Jobs at Podium (53)