IT Service Desk Technician - Contractor (Lahore - Pakistan) at Podium

The IT Service Desk Technician at Podium will serve as the primary point of contact for employee IT support, focusing on exceptional customer service to ensure employee success. This role involves supporting internal systems, hardware, and applications, while collaborating with internal support teams to minimize disruptions. The ideal candidate will embody Podium’s values of being a founder, avoiding drama, and enjoying the ride.

Responsibilities:

• Provide technical support to employees via calls, chat, email, and remote support.
• Process termination tickets and resolve issues.
• Analyze and triage technology issues, routing to Tier 2 support teams as needed.
• Fulfill service requests according to established guidelines.
• Maintain ownership of incidents, ensuring timely updates and closure of all tickets.
• Communicate effectively with a diverse audience and document issues clearly.
• Collaborate with technology teams to improve the technology experience.
• Ensure compliance with security policies.
• Stay updated on the latest technology trends.

Requirements:

• Must speak English fluently.
• Intermediate knowledge of MacOS and Windows.
• Fundamental knowledge of iOS.
• Experience supporting email and cloud systems.
• Experience with Single Sign-On systems.
• Foundational understanding of cyber security.
• Basic understanding of conferencing audio/visual solutions and VOIP technologies.
• Ability to work independently and make decisions.
• Strong analytical skills.

What this role offers:

• Opportunity to work onsite in Lahore office.