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Eucalyptus, an Australian digital healthcare company, is seeking a Customer Support Specialist in Germany. This role involves communicating with patients and doctors, and managing consultation flows via the platform. The ideal candidate will play a key role in shaping the team, culture, and patient offering in the German market.
Role involves:
- Onboarding new patients
- Resolving patient tickets proactively
- Making outbound calls
- Working with pharmacy, nurses and prescribers
- Sharing patient pain points and escalating issues
- Maintaining process documentation
- Managing the Facebook community
Requirements:
- 1-2 years of experience in customer support, hospitality, sales, or related customer-facing roles
- Bilingual in German and English (fluent German, minimum B2 English)
- Strong written and verbal communication skills
- Empathetic, reliable, and caring with strong problem-solving skills
- Skilled with computers and CX software (Google Suite and Zendesk preferred)
- Ability to thrive in a fast-paced environment and take initiative
Eucalyptus offers:
- Passionate teams and a high talent bar
- Opportunity to tackle interesting problems and receive regular feedback
- Fast-paced work environment
- Investment in career development with a professional development budget and mentors
- Monthly wellness benefit
Careers at Eucalyptus
Eucalyptus is a digital healthcare startup focused on solving major global health challenges. With a presence in multiple countries, including Germany, the company leverages technology and design to provide accessible, high-quality clinical care. Eucalyptus fosters a collaborative environment that values open communication and continuous improvement. Career opportunities emphasize teamwork, ownership, and a commitment to patient well-being. The company supports employee growth through professional development resources, wellness benefits, and a focus on creating a positive impact in healthcare.