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Eucalyptus, a digital healthcare company, is seeking a Patient Support Specialist in Berlin, Germany. This role involves communicating with patients and doctors, managing consultation flows, and ensuring a positive patient experience. The ideal candidate will be a bilingual German and English speaker who is empathetic, reliable, and skilled in problem-solving.
Responsibilities:
Requirements:
Eucalyptus offers:
Responsibilities:
- Onboarding new patients and resolving patient tickets.
- Collaborating with pharmacy, nurses, and prescribers.
- Sharing patient feedback and escalating issues.
- Maintaining process documentation.
- Managing the Facebook community.
- Taking on new responsibilities and ad-hoc tasks.
Requirements:
- 1-2 years of experience in customer support or a customer-facing role.
- Bilingual in German and English (fluent German, minimum B2 English).
- Strong written and verbal communication skills.
- Empathetic with strong problem-solving skills.
- Experience with computers and CX software (Google Suite and Zendesk preferred).
Eucalyptus offers:
- A passionate and supportive team environment.
- Opportunities for rapid learning and growth.
- An annual professional development budget.
- A monthly wellness benefit.
Careers at Eucalyptus
Eucalyptus is a digital healthcare startup focused on solving major global health challenges. With a presence in multiple countries, including Germany, the company leverages technology and design to provide accessible, high-quality clinical care. Eucalyptus fosters a collaborative environment that values open communication and continuous improvement. Career opportunities emphasize teamwork, ownership, and a commitment to patient well-being. The company supports employee growth through professional development resources, wellness benefits, and a focus on creating a positive impact in healthcare.