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Chainguard is seeking a Senior Technical Support Engineer - APAC to join their Customer Success organization. This role is remote, with a preference for candidates located in Australia, Singapore, or India. The Senior Technical Support Engineer will work directly with customers, resolve complex technical issues, and collaborate with cross-functional teams.
The role involves:
- Taking ownership of incoming customer issues.
- Escalating issues to the Engineering team as needed.
- Providing timely communication to customers.
- Documenting detailed investigations of new issues.
- Prioritizing customer cases.
- Driving communication standards for technically complex issues.
- Raising issues, bugs, and feature requests to the engineering and product teams.
- Creating and managing Knowledge Base content.
- Participating in an on-call rotation.
Chainguard requires:
- A bachelor's degree in a STEM field or equivalent work experience.
- 5+ years of experience supporting enterprise customers in a technical support role.
- Strong experience providing customer experience.
- Familiarity with CI/CD concepts, Docker, Kubernetes, GitHub, and Terraform.
Chainguard offers:
- Flexible & Remote-First Culture
- Stock options
- 100% Covered Health Insurance
- Flexible Time Off
- Paid Parental Leave
Chainguard
Chainguard provides a secure foundation for software development and deployment. Specializing in guarded open source software, built from source and continuously updated, the company helps organizations mitigate software supply chain threats. With a focus on security and cloud-native development, Chainguard maintains an extensive library of secure-by-default open source software. Their mission is to be a reliable source for open source solutions, emphasizing security and trust in the software supply chain.