Experience Strategist

Job Description

VML & Ogilvy Japan GK is seeking an experienced Experience Strategist to develop CX strategies and experience design plans for client engagements. The ideal candidate will possess a deep understanding of human-centered design and be able to translate client business objectives into customer experience solutions. This role requires strong collaboration within the team to develop partnerships across different departments.

Role Involves:

• Analyzing current state vs. business opportunity and creating gap analyses.
• Developing recommendations and roadmaps, and guiding solution architecture.
• Developing journey-thinking as a core skill, leveraging data to understand consumer experiences.
• Identifying opportunities to enhance digital experiences through innovation.
• Independently working out the digital experience strategy according to the customers demand.
• Creating user scenarios based on the experience strategy.
• Guiding team members to develop research proposals and questionnaires.
• Completing research reports, including customer and user needs research.
• Understanding monitoring data and making suggestions based on data analysis.

Requirements:

• More than 5 years of experience in Experience Strategy or related area.
• Deep understanding of human-centered design approach.
• Master of user research and testing.
• Good communication and presentation skills.
• Ability to build trusting client relationships.
• Experience and Knowledge in Mural/Miro/Figma or any equivalent tool
• Japanese business level or above, English conversational or above

VML & Ogilvy Japan GK offer:

• Opportunity to create meaningful, purposeful experiences.
• Collaborative and learning environment.
• Inclusion & diversity