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Zenoti is seeking a Senior Payments Specialist to join their team in Costa Rica. Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, empowering businesses to manage various aspects of their operations.
This role involves managing payment metrics, communicating on production issues, handling disputes, and tracking operational task efficiency. The Senior Payments Specialist will also identify automation opportunities, partner with product engineering, resolve operational issues with processors, and represent the platform in customer discussions.
Responsibilities include:
Requirements:
Zenoti offers:
This role involves managing payment metrics, communicating on production issues, handling disputes, and tracking operational task efficiency. The Senior Payments Specialist will also identify automation opportunities, partner with product engineering, resolve operational issues with processors, and represent the platform in customer discussions.
Responsibilities include:
- Processing Payment metrics (decline rates, processing, payouts, etc.)
- Proactively communicating on Production issues to customers.
- Handling Disputes and consulting with merchants when they need help managing their disputes or trends
- Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
- Identifying and executing opportunities to automate or outsource activities
- Partnering with product engineering to ensure the product and features are operable by design
- Partnering with Processors to resolve high priority Operation issues.
- Representing the platform in customer discussions and handle escalated accounts due to operational issues
- Driving RCA and other feedback and data analysis to learn from current and improve the future
Requirements:
- Ability to handle escalations and resolve issues quickly
- Experience in Payments domain is highly desirable.
- 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
- Exposure to global payments landscape is preferred.
- Strong Communication Skills
- Self-motivation and goal-orientation, desire to deliver results
- Ability to work with multiple teams to achieve results
Zenoti offers:
- An innovative and revolutionizing work environment in the wellness and beauty industry.
- A dynamic and diverse team with strong collaboration.
- Attractive compensation.
Zenoti
Zenoti is a leading cloud-based software provider for the beauty and wellness industry. Its comprehensive platform empowers businesses to manage operations, streamline systems, and enhance customer experiences. Zenoti's all-in-one solution encompasses appointment booking, POS, CRM, employee and inventory management, and marketing programs. Serving over 30,000 businesses across 50 countries, Zenoti offers robust enterprise-level technology for salons, spas, medspas, and fitness studios, including well-known global brands. The company is recognized for its rapid growth and positive workplace culture.