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Zenoti is seeking a Senior Product Specialist to join their services, implementation, and adoption groups. The successful candidate will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations. They will demonstrate deep subject matter expertise and a technical understanding of the Zenoti product, its integration points, and business scenarios. Responsibilities:
- Work with customers to scope, plan, and implement the adoption of Zenoti software.
- Independently handle customer onboarding procedures while delivering excellent customer service.
- Lead trainings and demos, conduct walkthroughs and solution reviews through excellent customer presentations.
- Drive proofs-of-concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks and hindrances to implementation plans.
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- Stay up-to-date on Zenoti product knowledge, business workflow, sales process, and market positioning.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent.
- 5+ years of experience in software implementation, enterprise or CRM software, software development, design, and/or support functions.
- Proven track record in successful software implementations involving API and web services integrations, data analysis, and data migration.
- Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality.
- Excellent customer service and client management skills.
- Strong verbal and written communication skills.
- Strong software background with ability to understand complex product functionality, design and technical issues.
- Familiarity with software development in any programming language.
- Good working knowledge of web design using HTML, JavaScript, SQL Programming involving migrations from discrete data sources.
- Strong logical, analytical and problem-solving skills.
- Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment.
- Experience working with global remote teams.
- Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry.
- Medical, dental, and vision coverage
- Participation in the company 401k plan
- Paid parental leave
- Unlimited paid time off
- Flexible work hours
Zenoti
Zenoti is a leading cloud-based software provider for the beauty and wellness industry. Its comprehensive platform empowers businesses to manage operations, streamline systems, and enhance customer experiences. Zenoti's all-in-one solution encompasses appointment booking, POS, CRM, employee and inventory management, and marketing programs. Serving over 30,000 businesses across 50 countries, Zenoti offers robust enterprise-level technology for salons, spas, medspas, and fitness studios, including well-known global brands. The company is recognized for its rapid growth and positive workplace culture.