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Zenoti is seeking a Senior Product Specialist to work with customers, define requirements, and aid in the adoption of Zenoti solutions. The role involves driving demos, solution reviews, and setting up proof of concepts. He/she must configure the software to meet customer business scenarios, identify risks, and address customer concerns. This position requires aligning working hours with customer timezones and staying up-to-date with product knowledge. The candidate should have deep subject matter expertise, a keen technical understanding, and maintain complete documentation.
- Working with customers to define requirements.
- Driving demos and solution reviews.
- Configuring Zenoti to meet customer business scenarios.
- Identifying risks and implementing mitigation plans.
- Addressing customer issues.
- 4-8 years of experience in implementation and support of Enterprise products.
- Strong software background with the ability to master product functionality.
- Experience in implementing cloud solutions.
- Proven track record in enterprise implementations involving integrations using APIs and web services.
- Strong communication skills.
- Ability to manage multiple projects and work across different timezones.
- Strong ability to deliver customer presentations.
- Opportunity to work with a leading cloud-based software solution provider.
- A dynamic and fast-paced environment.
- Opportunity to learn new skills.
Zenoti
Zenoti is a leading cloud-based software provider for the beauty and wellness industry. Its comprehensive platform empowers businesses to manage operations, streamline systems, and enhance customer experiences. Zenoti's all-in-one solution encompasses appointment booking, POS, CRM, employee and inventory management, and marketing programs. Serving over 30,000 businesses across 50 countries, Zenoti offers robust enterprise-level technology for salons, spas, medspas, and fitness studios, including well-known global brands. The company is recognized for its rapid growth and positive workplace culture.