Strategic Account Manager (Mandarin Fluency)

Flipdish is seeking a Strategic Account Manager with Mandarin fluency to join their team. This role focuses on driving revenue growth, enhancing customer satisfaction, and fostering long-term partnerships with valued clients. The Strategic Account Manager will manage a portfolio of restaurant clients in the UK. The role involves retention strategies, upselling, churn prevention, and cross-functional collaboration. The ideal candidate should have a strategic mindset, a passion for customer success, and strong analytical skills.

Responsibilities include:

• Retention and Upselling
• Churn Prevention and Account Optimisation
• Cross-Functional Collaboration
• Data-Driven Decision Making
• Revenue Expansion and Account Growth
• Client Relationship Management

The role needs:

• Experience in strategic account management, customer success, or sales
• Strong analytical skills
• Ability to collaborate effectively across cross-functional teams
• Experience within the hospitality industry (2+ years)
• Excellent communication and presentation skills
• Passion for the hospitality industry
• Results-oriented mindset

Flipdish offers:

• Hub model - blend of hub & home working
• 25 days holidays per year
• Healthcare coverage for UK, Ireland, and US based employees
• Team meet-ups and social events
• Opportunities for career growth in a fast-growing startup environment