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Customer Success Specialist at Dialpad

Customer Success Specialist at Dialpad, Pasig City, Philippines. Post-sales activities.
Remote
Philippines
Undisclosed salary
Dialpad is seeking a Customer Success Specialist to join its team in Pasig City, Metro Manila, Philippines. This role is crucial for maintaining strong customer relationships and ensuring customer success with Dialpad's solutions. The Customer Success Specialist will be pivotal in post-sales activities, acting as the voice of the customer within Dialpad.

Role Involves:
  • Leading all post-sales activities.
  • Building strong relationships with customers.
  • Acting as the voice of the customer within Dialpad.
  • Developing and maintaining customer relationships by providing value.
  • Independently renewing successful customer partnerships.
  • Overseeing customer adoption, training, and best practices development.
  • Managing customer escalations and ensuring resolution.
  • Tracking accounts and mitigating churn risks.

Requirements:
  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers.
  • Strong written communication skills.
  • Excellent time management and organizational skills.
  • Positive team player.
  • Adaptability to an ever-changing environment.
  • Process-oriented mindset.
  • Strong digital communication skills.
  • Ability to work US core hours (8am - 5pm Pacific Time).
  • Excellent internet connectivity.

Role Offers:
  • Medical, dental, and vision plans.
  • Monthly stipend for cell phone and home internet bills.
  • Reimbursement for gym membership costs.
  • Reimbursement for professional development expenses.
  • Competitive salary.
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Dialpad

Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.