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Renewals Operations Specialist at Dialpad

Renewals Operations Specialist role at Dialpad in Philippines.
On-Site
Philippines
Undisclosed salary
Dialpad is seeking a Renewals Operations Specialist to join their team. This role supports the Renewals Sales team by reviewing quarterly opportunities, validating data, and assisting in building renewal proposals and quotes. They will also collaborate with the Dialpad Deals Desk team to submit contracts for processing.

The Role Involves:
  • Reviewing quarterly renewal opportunities and validating accuracy.
  • Generating contract proposals and quotes in collaboration with Renewal Managers.
  • Supporting adherence to the approval process.
  • Submitting orders for processing to Dialpad’s Deals Desk team.
  • Validating accurate processing and data post-submission.
  • Making reporting and dashboard requests based on business requirements.

Requirements:
  • 2-3 years of experience in back-office operations, quoting, and process management.
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets and Google Slides).
  • History of supporting a high volume of transactions.
  • Passionate about process improvements.
  • Comfortable analyzing and understanding data.
  • Excellent time management skills with the ability to track numerous details.
  • Ability to communicate.

What Dialpad Offers:
  • Medical, dental, and vision plans.
  • Monthly stipend for cell phone and home internet bills.
  • Reimbursement for gym membership costs.
  • Reimbursement for expenses related to professional development.
  • Competitive salaries.
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Dialpad

Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.