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Customer Support Representative, Tier 1 at Dialpad

Tier 1 Customer Support Representative role in Japan.
On-Site
Japan
Undisclosed salary
Dialpad is seeking a Customer Support Representative, Tier 1, to join their Customer Support Team in Japan. The Customer Support Team plays an essential role in helping customers via all relevant communication channels. He/She will be responsible for problem-solving in a fast-paced environment, troubleshooting technical issues, and ensuring customer satisfaction. This individual will collaborate with higher-tier support, engineering, customer success, product, and sales teams to improve customer experience.What this role involves:
  • Respond to customer inquiries on technical issues related to the Dialpad product.
  • Handle user inquiries of varying complexity.
  • Troubleshoot customer issues, escalate bug reports, and drive resolution.
  • Maintain or exceed established service levels and productivity standards.
  • Provide timely and accurate customer feedback.
  • Respond to on-call and address issues outside of regular working hours.
Requirements:
  • Minimum of 3 years in customer support (technical field preferred).
  • Experience resolving and troubleshooting customer issues.
  • Ability to quickly understand customer problems.
  • Ability to manage multiple cases and communication channels.
  • Proficiency in Windows/Mac OS.
  • Attention to detail and good problem-solving skills.
  • Good written and verbal communication skills.
  • Passion to learn and work effectively with multicultural teams.
Dialpad Offers:
  • Wellness stipend for cell phone, home internet, and gym reimbursement.
  • Reimbursement for professional development expenses.
  • Collaborative culture.
  • Competitive salaries.
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Dialpad

Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.