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Dialpad is seeking a Japanese-Bilingual Customer Support Representative, Tier 1, to join its Customer Support Team. This role is based in Pasig City, Metro Manila, Philippines. This person will play a crucial part in assisting customers through various communication channels and resolving technical issues related to the Dialpad product.
Responsibilities include:
- Responding to customer inquiries via multiple channels.
- Troubleshooting simple and complex technical issues.
- Collecting and sharing customer feedback.
- Managing multiple cases simultaneously.
- Escalating bug reports and driving issue resolution.
Requirements:
- Native-level Japanese speaking, reading, and writing skills.
- Minimum of 3 years of customer support experience (technical field preferred).
- Proficiency in Windows/Mac OS.
- Strong attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work on shifts from 18:00 to 9:00 a.m JST on weekdays and 24/7 on weekends/Japanese holidays.
Dialpad offers:
- Medical, dental, and vision plans.
- Monthly stipend for cell phone and home internet bills.
- Reimbursement for gym membership costs.
- Reimbursement for professional development expenses.
- Competitive salaries.
Dialpad
Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.