Order Desk Associate at Dialpad

Dialpad is seeking an Order Desk Associate to support its Global Sales and CX teams. This role is integral to the end-to-end deal cycle, serving as the primary point of contact and subject matter expert for post-sales order provisioning. The Order Desk Associate will work closely with internal stakeholders to ensure timely and accurate provisioning of customer accounts and improve post-sales processes.

The role is based in Buenos Aires, Argentina, and reports to the ARG Manager of Global Deal Desk & Order Processing.

Responsibilities include:

• Assisting with post-sales activities and internal inquiries.
• Processing customer service orders and ensuring accurate data entry.
• Verifying order information and confirming details with relevant departments.
• Tracking provisioning status and providing updates to internal teams.
• Analyzing order data to identify and resolve discrepancies.
• Preparing reports on order trends and potential bottlenecks.
• Ensuring compliance with company policies and customer requirements.
• Collaborating with Sales, Accounts Receivable, and Billing Teams.
• Creating and improving documentation for internal order processes.
• Providing excellent customer service through communication and follow-up.
• Assisting with ad-hoc special projects and administrative tasks.

Requirements:

• Strong attention to detail and communication skills.
• Ability to thrive in a dynamic environment and manage multiple priorities.
• Experience using Salesforce is a plus.
• Previous experience in operations or order processing is a plus.

Dialpad offers:

• Professional development reimbursement.
• A collaborative culture.
• Competitive salaries.