IT Support Specialist (100% Onsite) at Dialpad

The IT Support Specialist at Dialpad will manage IT systems and audio-visual infrastructure for employees. They will ensure optimal hardware and software use, enhance system performance, troubleshoot technical issues, and provide end-user assistance.

Responsibilities include:

• Providing timely resolution and support to end-users.
• Onboarding and training end-users on hardware and software.
• Analyzing IT requirements and providing advice on IT systems.
• Assisting with information security and physical security controls.
• Managing and tracking IT assets.
• Supporting access management of end-user systems.
• Installing and configuring new equipment and software.
• Managing inventory and supporting audio-visual equipment.

Requirements:

• Bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience in IT support, especially on Mac and Windows.
• Knowledge of computer hardware, software, and networks.
• Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk, or ServiceNow.
• Experience with audiovisual equipment and technologies.
• Strong communication and interpersonal skills.

Dialpad Offers:

• Medical, dental, and vision plans.
• Monthly stipend for cell phone and home internet bills.
• Reimbursement for gym membership costs and wellness events.
• Reimbursement for professional development expenses.
• Competitive salaries.