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Job Description
Dialpad is seeking a Solutions Architect to play a pivotal role in ensuring customers are successfully set up with Dialpad. The Solutions Architect will provide consulting and guidance on technical solutions, delivering a world-class experience to customers. This position reports to the Manager, Solutions Architect, and is based in Pasig City, Metro Manila. Candidates must be able to work US hours.
Role Involves:
- Designing and configuring contact center call flows.
- Collaborating with clients to understand their operational needs.
- Provisioning and configuring desk phones.
- Leading deployment efforts.
- Troubleshooting issues and identifying bugs during deployments.
- Analyzing and refining workflows.
- Performing risk analysis and change management.
- Conducting video conferencing sessions to provide expert insights.
Requirements:
- Excellent grasp of modern cloud communications platforms (Google G-Suite, Office 365).
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding of VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Knowledge of Network Infrastructure (Firewalls, Routers, Switches & Wireless) and WAN Technologies (MPLS, VPLS & SD-WAN).
- Familiarity with Data Center Technologies (Public & Private Clouds).
- Understanding of software components involved in enterprise service delivery.
- Proven track record in implementing CCaaS and UCaaS solutions.
- Expertise in specialized technical and functional areas (nice-to-have).
Dialpad offers:
- Competitive benefits and perks.
- Robust training program.
- Inclusive and vibrant office environment.
- Exceptional culture recognized as a Great Place to Work.
