Browse All Jobs

Solution Architect at Dialpad

Solution Architect at Dialpad, Pasig City, Philippines.
On-Site
Philippines
Undisclosed salary

Dialpad is seeking a Solutions Architect to join their Professional Services organization. This role is crucial for customer success and retention. The Solutions Architect will act as a subject matter expert, providing consulting and guidance on technical solutions to deliver a world-class experience to Dialpad's customers.

The Solutions Architect will be responsible for learning Dialpad's deployment methodology, assisting customers with integration, hardware, and technical needs. They will work directly with customers, leading their deployments' technical needs, hosting admin training, configuring integrations, supporting device provisioning, and troubleshooting complex issues. They will also be responsible for the technical health of their projects, leading training, design, planning, and execution of deployments. They will partner with project managers to form a deployment team dedicated to customer success and project delivery and research solutions to meet customer workflow needs.

Role involves:

  • Learning Dialpad deployment methodology
  • Assisting customers with integration, hardware and technical needs
  • Leading customer deployments and manage technical needs
  • Hosting admin training sessions
  • Configuring integrations
  • Supporting provisioning devices
  • Troubleshooting complex issues
  • Leading training, design, planning and execution of Dialpad deployments
  • Partnering with Dialpad Project managers
  • Researching solutions to meet customer workflow needs

Requirements:

  • Excellent grasp of modern cloud communications platforms (Google G-Suite, Office 365)
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)
  • Deep understanding of VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
  • Strong understanding of Network Infrastructure (Firewalls, Routers, Switches & Wireless), WAN Technologies (MPLS, VPLS & SD-WAN), and Data Center Technologies (Public & Private Clouds)
  • Knowledge of software components involved in enterprise service delivery.

Dialpad offers:

  • Medical, dental, and vision plans
  • Monthly stipends for cell phone and internet bills
  • Reimbursement for gym membership costs
  • Professional development reimbursement
  • Competitive salaries
Apply

Dialpad

Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.