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Dialpad is seeking a Customer Onboarding Specialist to join their Professional Services team. This role is crucial for educating customers on Dialpad products and ensuring successful product deployment. The Customer Onboarding Specialist will work closely with Sales, Customer Success, and Support to improve the onboarding process. They will support and troubleshoot product-related issues and technical implementations, acting as the first line of defense and a product expert.
The role involves:
- Facilitating onboarding deployment for new customers and products.
- Hosting end-user and admin training sessions.
- Providing detailed walkthroughs and training for new customers on implementation and portal setup.
- Delivering quality onboarding by analyzing needs and resolving customer issues.
- Driving customers to implement best practices.
- Communicating product configuration requirements.
- Acting as the escalation point for onboarding-related issues.
- Working on ad-hoc tasks as required.
Requirements:
- At least 2-3 years of experience in Customer Onboarding, Software Implementation, and Account Management.
- At least 1 year of experience configuring, updating, and supporting VOIP solutions.
- Experience with chat and handling multiple windows is preferred.
- Excellent English communication skills.
- Strong customer service orientation.
- Ability to work independently with minimal management guidelines.
- Organized, detail-oriented, and self-motivated.
- Ability to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace.
- Experience with telecommunication or SaaS providers is required.
- Excellent internet connectivity is required.
Dialpad offers:
- Medical, dental, and vision plans.
- Monthly stipend for cell phone and home internet bills.
- Reimbursement for gym membership costs.
- Reimbursement for professional development expenses.
- Competitive salaries.
Dialpad
Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.