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Client Account Executive, Commercial at Dialpad

Client Account Executive manages accounts, grows revenue, and ensures satisfaction.
Remote
Philippines
Undisclosed salary
Dialpad is seeking a Client Account Executive, Commercial to manage a portfolio of existing Dialpad customers and grow year-over-year revenue. The Client Account Executive serves as a consultant, demonstrating the value of Dialpad's product suite and executing sales strategies. They will be responsible for meeting sales and revenue goals, managing customer relationships, and ensuring customer satisfaction. The CAE ensures customers realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.

What this role involves:
  • Owning the sales process from start to finish for a portfolio of customers.
  • Collaborating with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow the customer base.
  • Creating account plans to achieve quarterly goals.
  • Cultivating relationships with customers to gain insight into their strategy and expansion plans.
  • Working leads and generating pipeline.
  • Achieving or exceeding quarterly revenue goals.
  • Serving as a Dialpad expert and trusted advisor.
  • Identifying customers for the Customer Advisory Board and Executive Sponsor Program.
  • Advocating for the customer within Dialpad.

Requirements:
  • 1-3 years of sales experience.
  • Proven success in meeting and exceeding revenue targets.
  • Ability to communicate, present, and influence stakeholders.
  • Experience providing forecasts to sales leadership.
  • Excellent time management and organizational skills.
  • Willingness to travel to customer locations as needed.
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS.
  • Experienced with CRM software and GSuite tools.
  • Curiosity, closing mindset, and strategic thinking.
  • High energy and ability to thrive in a fast-paced environment.
  • Strong digital communication skills.
  • Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated workspace.
  • Excellent internet connectivity required.

What Dialpad offers:
  • Medical, dental, and vision plans
  • Monthly stipend for cell phone and home internet
  • Reimbursement for gym membership costs
  • Professional development reimbursement
  • Competitive salaries
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Dialpad

Dialpad is an AI-powered customer communications platform delivering AI-enhanced solutions. Businesses leverage Dialpad's AI capabilities to enhance customer experiences. The company is backed by investors like Andreessen Horowitz and Google Ventures. Dialpad offers a range of features, including voice, video, and messaging. The company caters to enterprise clients, including Randstad, Netflix, and T-Mobile. Dialpad's focus is on creating human-first experiences and supporting businesses in their communication and customer service needs.