Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Browse All Jobs
Adyen is seeking an Operational Support Specialist to join their team in Amsterdam. Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. The role involves providing support to merchants worldwide regarding Adyen's payment platform and embedded finance products. The candidate will be part of the first line of support, assisting merchants with technical and administrative tasks. They will also act as a bridge between different Support and Operational functions, identifying and troubleshooting issues, and providing feedback to improve customer experience.
Role Involves:
- Answering in-depth merchant requests about the Adyen platform and financial products.
- Optimizing and automating processes, with a focus on scalability.
- Being an internal product advocate, tracking product processes and contributing to the platform by relaying feedback and issues from merchants.
- Serving as a product specialist for merchants, actively helping them to optimize their account and grow their business.
- Providing operational assistance to merchants, troubleshooting issues via phone, web-based tools, and email.
Requirements:
- Support experience in a Fintech/Finance/Banking environment, supporting financial or payment products.
- Proven ability to kickstart projects and initiatives and follow them up to completion.
- Affinity for or a strong interest in operational processes.
- Experience in an international technology-driven company or role is a plus.
- Fluency in spoken and written English.
Adyen offers:
- Opportunity to work with a diverse team.
- A role in a fast-paced, merchant-focused environment.
Adyen
Adyen is a financial technology platform that provides payments, data, and financial products through a single solution. It serves a diverse clientele including global brands like Meta, Uber, H&M, and Microsoft. Adyen fosters a culture where individuals are empowered to own their careers, supported by opportunities and resources to excel. The company is characterized by motivated teams tackling complex technical challenges to deliver innovative and ethical solutions that accelerate businesses' ambitions.