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Technical Support Engineer at Adyen

Technical Support Engineer at Adyen, Shanghai. Resolve technical issues.
On-Site
China
Undisclosed salary

Adyen is seeking a Technical Support Engineer in Shanghai to provide support to its global merchants. Adyen is the financial technology platform of choice for leading companies like Meta, Uber, H&M, and Microsoft. The ideal candidate will serve as the primary point of contact for merchants, assisting them in optimizing their payment acceptance capabilities and growing their businesses.

This role involves close collaboration with various teams, including Product Management, Development, and Account Management, within Adyen's international and diverse environment. The team operates on a follow-the-sun model to provide 24/7 support.

What this role involves:

  • Providing operational and technical assistance to merchants.
  • Troubleshooting technical and operational problems.
  • Advising merchants on best practices.
  • Gathering merchant feedback and communicating it to product and management teams.

Requirements:

  • Experience in providing technical assistance.
  • Ability to make quick decisions under pressure.
  • Strong problem-solving skills.
  • Background in financial services (reconciliation, reporting, payouts).
  • Interest in scripting, SQL, JavaScript, Python, or Java code.
  • Ability to analyze complex data sets and application logs.
  • Team player with excellent relationship skills.
  • Fluency in English and Mandarin.

What Adyen offers:

  • An environment with opportunities for people to succeed.
  • A culture and support to ensure employees are enabled to truly own their careers.
  • Working in an international team with diverse backgrounds and skill sets.
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Adyen

Adyen is a financial technology platform that provides payments, data, and financial products through a single solution. It serves a diverse clientele including global brands like Meta, Uber, H&M, and Microsoft. Adyen fosters a culture where individuals are empowered to own their careers, supported by opportunities and resources to excel. The company is characterized by motivated teams tackling complex technical challenges to deliver innovative and ethical solutions that accelerate businesses' ambitions.