Senior Content Strategist at HugeInc

Huge is seeking a Senior Content Strategist to join their Strategy team. In this role, the candidate will ensure the co-existence of great content and amazing design. They will shape editorial and system content planning from initial strategy and solutions to implementation and post-launch optimization. The Senior Content Strategist will collaborate with Interaction Designers, Product Strategists, Developers, and Visual Designers to create innovative content solutions within Huge's collaborative environment.

Externally, this person will grow relationships with clients, presenting conclusions clearly and concisely, making the client excited for what the company has produced. They will unravel tough problems and inspire people to think about content in fresh, new ways.

What this role involves:

• Defining conversational flows, tone of voice, and user experiences for chatbots, virtual assistants, and other AI-powered interfaces.
• Collaborating with UX and development teams to optimize Natural Language Processing (NLP) and AI conversational design.
• Researching and analyzing content across multiple channels to identify patterns and issues
• Leading workshops and interviews on content requirements and needs with mid and senior level clients
• Defining the vision, goals, and opportunity spaces for content at a client organization
• Defining a roadmap for how an organization can improve its content effectiveness and governance, including assessing organizational readiness
• Leading content efforts through information architecture design, content modeling, and taxonomy definition
• Identifying migration strategies for content across products and partner with engineers and technologists to plan and implement content migration(s)
• Consulting internal teams and clients on content governance, including workflow definition, communications and socialization, decision frameworks, and platform training and coaching
• Acting as a subject matter expert for our internal team and a trusted advisor for day-to-day and senior clients
• Overseeing and coordinating content activities within a project team, working across various Huge disciplines and the overall project lifecycle

Requirements:

• 5+ years working experience in developing interactive content
• Proven track record of leading AI-driven content initiatives, including Conversational AI and Generative AI applications.
• A very strong background, with working experience leading content strategy throughout the entire web development process.
• Comfort facilitating client workshops.
• An ability to weigh in on design decisions with an understanding of strategic goals.
• Excellent problem solving skills and a love for content challenges.
• Self-motivation and the ability of managing multiple projects simultaneously.

What Huge offers:

• An inclusive employee experience for all.