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IT Support Technician

IT Support Technician for maintaining employee laptops and solving technical issues.
Insurify
Hybrid
On-Site
United States
Undisclosed salary
Job Description
Insurify, a fast-growing MIT FinTech startup, is seeking a service-oriented and self-motivated IT Support Technician to join their team. The IT Support Technician will be responsible for maintaining employee laptops, peripherals, and business applications. He will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Responsibilities:
  • Procure, configure, and support Windows and Mac devices.
  • Provide technical support and troubleshooting for MDM-related issues.
  • Maintain IT systems and infrastructure, including hardware, software, and networks.
  • Provide training to users on the use of IT systems and hardware.
  • Create and maintain documentation of IT processes and system configurations.
  • Analyze support tickets to spot underlying trends and potential issues.
  • Manage and automate onboarding and offboarding processes.
  • Develop support scripts utilizing Powershell and/or bash.
  • Participate in business-wide meetings to provide insight into technical requirements.

Qualifications:
  • Associate's or bachelor's degree in computer science or a related field.
  • 2+ years of experience in a technical support role.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Experience with developing scripts in languages such as Powershell and bash.
  • Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records, and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.

Benefits:
  • Competitive compensation
  • Generous stock options
  • Health, Dental Coverages
  • 401K plan with match
  • Unlimited PTO
  • Generous company holiday calendar
  • Learning & Development Stipends
  • Paid Family Leave
  • Social impact volunteer time
  • Catered lunches in the office
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Insurify

Insurify is a rapidly growing, profitable FinTech company recognized for its innovative approach to the insurance industry. As the largest online insurance distribution and comparison platform in the USA, Insurify leverages artificial intelligence and technology to simplify the process of comparing, buying, and managing insurance for millions of users. The company is committed to providing transparent, affordable, and equitable access to insurance, aspiring to be the preeminent and most trusted digital agent in the insurance sector.

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