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Carta is seeking a Senior Account Manager to join their team in Rio de Janeiro, Brazil. This role involves proactively responding to customer inquiries and empowering them to utilize Carta effectively. He will operate in a scaled client ownership structure, managing contract renewals, pricing escalations, and educating customers about Carta's features. The ideal candidate should be customer-centric, organized, and possess excellent communication and negotiation skills.
Role Involves:
- Responding to customer inquiries regarding contract renewals and pricing.
- Prioritizing inbound customer requests based on urgency and churn risk.
- Executing basic contract renewal negotiations.
- Managing account-level escalations.
- Educating customers about Carta features and products.
Requirements:
- Fluent in English with strong communication skills.
- Experience in customer support, success, or account management.
- Experience with live customer interactions (Zoom, phone calls, live chats).
- Experience with Salesforce, Catalyst, or similar systems.
- Diplomacy and tolerance for ambiguity.
- Growth mindset and proactive approach.
- Strong data analysis, organizational, and prioritization skills.
Carta offers:
- Opportunity to improve customer retention and drive change.
Carta
Carta is a software company transforming traditional accounting into a growth engine. Its platform supports thousands of funds and companies globally, managing substantial assets in venture capital and private equity. Carta provides tools for cap table management, valuations, tax, equity programs, and compensation. It integrates investor and portfolio company insights, aiming to set a new standard as an end-to-end platform for private markets.