Warranty Analyst at Harbinger Motors Inc.

Harbinger Motors, an electric vehicle manufacturer, is seeking a detail-oriented Warranty Analyst to manage and optimize warranty processes. The Warranty Analyst will review warranty claims, identify trends, and collaborate with internal teams to improve product reliability and customer satisfaction. This role is critical in ensuring customers receive efficient and accurate warranty support and contributes to the continuous improvement of vehicles.

Responsibilities:

• Review and process warranty claims.
• Analyze warranty data to identify failure trends and root causes.
• Collaborate with engineering, quality assurance, and manufacturing teams.
• Develop and maintain warranty reports and metrics.
• Manage supplier-related warranty claims.
• Update and refine warranty policies and documentation.
• Provide training and guidance to dealerships and service teams.
• Participate in field investigations and customer support initiatives.
• Support the finance team in processing warranty cost recoveries and budgeting.
• Lead and coordinate negotiations with chargebacks as part of the RMA process and recalls.
• Communicate with service providers to ensure the return of defective parts.
• Create and analyze daily, weekly, monthly, quarterly, and annual reports.

Requirements:

• Excellent communication skills.
• Critical thinking and problem-solving abilities.
• Strong negotiation and organizational skills.
• Ability to interpret customer needs.
• Self-motivated with the ability to stay on task.
• Advanced computer skills.
• Bachelor's degree required (business or similar preferred).
• 3-5 years of finance, quality, supply chain, or customer service experience.

Harbinger Motors offers:

• Comprehensive health coverage.
• Early-stage stock options.
• Flexible PTO.
• Annual vacation stipend.
• Paid lunches and dinners.