Customer Success Advisor at Xapo Bank

Xapo Bank is seeking a Customer Success Advisor to support the HQ Support Manager at its Gibraltar Global Branch. This role involves assisting with daily customer-facing banking operations, team visits, events, and facilities management. The ideal candidate will possess exceptional communication and interpersonal skills, fluency in English and Spanish, and a strong attention to detail.

Responsibilities:

• Liaising with Suppliers
• Maintaining canteen, bar, and wine cellar stock levels
• Maintaining stationery levels
• Processing Supplier Invoices
• Manage the HQ Onsite Calendar
• Assist with Xapien’s Visa applications
• Plan and book catering (lunch and dinner)
• Assist the HQ Support Manager in planning,organising, and delivering events, VIP visits and ad-hoc tasks.

Requirements:

• Exceptional communication skills, both verbal and written
• Exceptional interpersonal skills and networking ability
• Demonstrate a strong command for both English and Spanish languages
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Reside in (or near) Gibraltar

Xapo Bank offers:

• Remote work
• Flexible PTO plan
• Yearly budget for learning and development goals