Specialist, Concierge Services

Job Description

This role is for Specialist, Concierge Services at Yext, provides personalized, consultative, and technical support to clients, acting as a "White Glove" support expert. The role involves interfacing with Yext's entire Enterprise product suite, including Pages, Reviews, Listings, and Knowledge Assistant.

The specialist will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals. The role is fully remote.

Responsibilities:

• Advising clients on digital presence best practices.
• Troubleshooting platform inquiries via telephone and email support.
• Providing consultative and training services through phone calls, webinars, and virtual meetings.
• Crafting help articles and support materials.
• Interpreting customer requests and communicating needs effectively.
• Working cross-functionally with various teams to deliver 360-support.
• Ideating and scaling new ways of thinking about White Glove Services.
• Becoming a Client/Industry Subject Matter Expert.
• Meeting or exceeding quarterly targets.

Requirements:

• BA/BS degree or similar college level education.
• Interest in pursuing a career in Customer Success within the SAAS space.
• Customer-facing experience desired.
• Ability to think creatively and analyze complicated ideas.
• Outstanding interpersonal skills.
• Evidence of leadership or distinguishing oneself from peers.
• Ability to work quickly and independently with excellent time management skills.
• Excellent written and verbal communication skills.
• Strong computer skills and adaptability to new programs.
• A knack for synthesizing technical concepts.

Yext offers: