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Technical Support Engineer at AppDirect

Technical Support Engineer to resolve technical issues for AppDirect.
On-Site
Argentina
Undisclosed salary

AppDirect is seeking a Technical Support Engineer to join their team in Buenos Aires, Argentina. In this role, the individual will be responsible for overseeing the resolution of technical issues and serving as a liaison between customer-facing teams and the Product and Engineering organization. The Technical Support Engineer will work closely with Channel Managers and Technical Account Managers and develop a deep understanding of the AppDirect platform across all product lines.

The role involves:

  • Overseeing resolution of technical issues from channel partners and ISVs.
  • Fixing and delivering development efforts for customer issues.
  • Serving as a liaison between customer-facing teams and Product and Engineering.
  • Maintaining detailed documentation.
  • Assisting channels in optimizing their own support infrastructures.
  • Ensuring SLA obligations are observed and met.

The requirements include:

  • 3-5 years of experience in Technical support engineering.
  • 1-3 years of experience in a SaaS company in software development/support engineering.
  • Excellent database query and management skills (SQL, Sequel Pro, MySQL).
  • Excellent knowledge of log analysis management tools such as Splunk and DataDog.
  • Experience with the support or testing of APIs (Postman tool) and REST tools.
  • Understanding of Java, JavaScript, XML, JSON, Web services (REST), and file systems.

The role offers:

  • Opportunity to work at AppDirect.
  • Opportunity to work with cross-functional/ cross-department teams
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AppDirect

AppDirect is a leading subscription commerce platform, empowering organizations globally to sell various products as services across multiple channels and devices. Their platform supports a microservices architecture designed to meet the evolving demands of digital enterprises. AppDirect values innovation, operating in a fast-paced, values-driven environment. They focus on developing scalable and robust automated solutions to ensure the reliability and performance of critical services and platforms. The company promotes a culture of quality and efficiency, leveraging advanced tools and methodologies to support continuous delivery and high-quality releases.