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Strategy & Operations (Senior) Manager, Commerce

Drive commerce strategies, manage projects, analyze data, negotiate contracts.
Whatnot
Hybrid
On-Site
United States
USD 160,000 - 245,000
Job Description
Whatnot, the largest livestream shopping platform in North America and Europe, is seeking a Strategy & Operations (Senior) Manager to join their Commerce team. This role involves driving business decisions across post-purchase operations, logistics, payments, user experience, trust, and fraud. The ideal candidate will develop and implement commerce strategies, manage cross-functional projects, identify inefficiencies, analyze data, and negotiate contracts.

What this role involves:
  • Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience
  • Manage cross-functional commerce projects in close partnership with the product and engineering teams
  • Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
  • Analyze commerce data to provide insights and recommendations
  • Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Requirements:
  • 7+ years of experience in strategy and operations roles
  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
  • Excellent project management skills
  • Strong understanding of commerce operations and process optimization
  • Proficient in data analysis and reporting tools
  • Exceptional leadership and team management skills
  • Strong communication and interpersonal skills
  • Ability to think strategically and execute methodically
  • Experience with SQL and analytics tools like Looker, Sigma, Hex

What Whatnot offers:
  • Flexible Time off Policy and Company-wide Holidays
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
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