Customer Experience Agent (French Speaking)

Job Description

Whatnot, the largest livestream shopping platform in North America and Europe, is seeking a Customer Experience Agent fluent in French to join their team in Dublin, Ireland. This role involves ensuring the best possible user experience through process improvement, order management, and problem-solving. The Customer Experience Agent will interact with buyers and sellers, resolve customer issues, and become an expert in Whatnot's product and processes.

• Interacting with buyers and sellers with a customer-first attitude.
• Resolving customer issues regarding payments, orders, shipments, and general questions.
• Becoming an expert in the Whatnot product, processes, and systems.
• Working with other departments to troubleshoot and resolve open questions.
• Seeking out opportunities to improve the overall customer experience.

Whatnot is looking for someone with:

• 2+ years of support experience handling email and/or chat services.
• Fluency in English and French, with an understanding of the French Market.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Proactive problem-solving skills.
• Knowledge of Collectibles (a plus).
• Bachelor's degree (preferred).
• Previous start-up experience (a plus).

Whatnot offers:

• Flexible Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; Pension plan
• Monthly allowance to dogfood the app
• Parental Leave